In this case study, Behram Sabawala, Chief People Officer, Tata CLiQ reflects on how accelerating efforts around HR technology transformation helped Tata CLiQ on its journey towards becoming an unbelievably happy place to work at.
Would you believe it if you were told that the happier your employees are, the more successful your company will be? It may sound like the definition of a “Care Bear” management style, but study after study has shown that employee happiness has a direct correlation to your bottom-line.
For Tata CLiQ, their employees are their first customers, and hence, the aim of the company was not just to build a 'great place to work' but an 'unbelievably happy place to work at.'
In this case study, we get in an exclusive conversation with Behram Sabawala, Chief People Officer, Tata CLiQ who reflects on how accelerating efforts around HR technology transformation helped Tata CLiQ on its journey towards becoming an unbelievably happy place to work at.
Talking about the strongest reason for a digital transformation being based on the goal of building an unbelievably happy place to work at, Behram shares, “We wanted to create an environment way beyond just a tick-the-box / go-through-the-motions approach. Our people are trusted and have earned the right to autonomy, with the ultimate focus, of course, being the delivery of a magical customer experience. And, as our first customers, N=1 applies first to our people, for whom we work towards delivering a customized set of experiences and we are also focused on continuous improvement, which ensures we listen to our stakeholders and adapt constantly.”
Source: People matters
