Organizations used to think of onboarding as the automation of paperwork – a “set it and forget it” approach focused on ensuring all the new-hire documentation was completed in a timely fashion. But nowadays, in an increasingly competitive talent landscape, where employees determine whether to stay at a new job within their first six months, onboarding must play a much more important and expanded role focused on employee activation and retention.
Owing to the changing business dynamics and long training periods, organizations need to start the skilling processes right from the time the new hires receive their joining offers. Onboarding and Pre-boarding programs can act as effective mediums to help new hires from campuses and lateral hires become job-ready by upskilling in new-age technologies or skills of the future.
Few studies have been going on how Indian companies are approaching employee onboarding. This involved understanding the current state of the onboarding process in the organizations, the role of onboarding technology in accelerating skill development among new hires and how pre-boarding can fast-track the skill readiness of a new hire.
Some Statistics from results of surveys done by various agencies
1. Only 13 percent organizations are leveraging pre-boarding as a mean to train and upskill talent.
2. In most of the organizations, onboarding is limited to employees’ induction into the organization’s history, mission, and values.
3. Only 24 percent organization are utilizing a dedicated onboarding technology solution.
4. Employees that feel undervalued look for other jobs.
5. New hires who undergo proper onboarding also outperform their non-onboarded peers within three to five years.
6. Nearly 20% of employees don’t believe that their companies will take care of them.
Here is a look at Top trends in employee onboarding.
Personalisation
Imagine a restaurant serving you your favourite meal, exactly the way you like it, without having to ask. You’d be impressed right?
Personalised onboarding is kind of the same principle. More than just providing the right training, personalisation is about making the new hire feel like their expertise, preferences and interests have been taken into account in almost every aspect of their onboarding.
In other words, a strategic onboarding program must be personalized to the individual being onboarded and their specific needs. The program must account for their role within the organization, their prior experience, their current skill levels and, ideally, their personality.
Cultural Assimilation
Cultural assimilation is a movement striving to smooth a new hire’s transition into a company. More than just a “mission, vision, values and strategy” presentation, cultural assimilation is about designing activities and interventions in which new hires find out what it’s like to work in an organisation.
Organizations want to achieve from their onboarding strategy include “orient new employees to the organization’s vision”, “familiarize employees to the culture of the organization”, and “foster a positive experience for new employees.”
Skill Onboarding
To speed up the process of skill onboarding, organizations are not sticking to just one way of making candidates job ready. While Mentoring (49 percent) and Classroom training (40 percent) are popular mediums of delivering training, Online Training emerged popular among organizations to fast-track the skilling during pre-boarding and onboarding (50 percent). It was found that online mediums have been quite effective in speeding up the training processes and enhancing the learners’ engagement.
Data Driven Improvements
Thanks to built-in survey tools and integrated performance management processes, businesses now have both qualitative and quantitative data available to them. Employers can track trends in performance against engagement levels, and pinpoint specific aspects of the programme that may be impacting onboarding outcomes.
Social Networking
It is no wonder, that more and more businesses are giving digital savvy recruits social intranet access almost as soon as they are offered a job. Social enterprise software opens up opportunities for new hires to connect with other staff, learn more about the business, post pictures or videos, talk about interests and hobbies, get advice, and build networks all before they even start their job on day one.
When implemented well, social intranets are boasting staff participation rates of up to 85%.
Digital Onboarding
The overall adoption of technology solutions in onboarding is yet to reach critical mass in India. Currently, 24 percent of the organizations responded that they are utilizing a dedicated onboarding technology solution. One of the reasons for this resistance could be lack of a defined onboarding process or over-dependence on human resources to conduct the onboarding process.
Top companies like L’Oréal are already developing apps to update and streamline their onboarding while others are investing in onboarding systems, all in the name of engaging and retaining their new hires.
Even beyond the new hire process there are opportunities for organizations to employ strategic onboarding: consider onboarding programs when an employee moves into a new role or position, joins a new team, transfers locations, and so on. These present golden opportunities to reinforce the individual’s value and importance within the company and ensure their work remains tied to positive business outcomes.
With Onboarding being a focus, now it's a great time for organizations to examine their current onboarding program to see if it plays a successful role in activating and retaining employees – after all, they may be the organization’s most valuable asset.