Based on our combined experience and research – Doug as the former CEO of Campbell Soup Company and Christine as professor who has researched leadership for 20 years – we’ve observed that the best way to truly win the hearts and minds of people, and generate huge returns for your organization and its stakeholders, is by leading with civility. This means spending a considerable amount of effort acknowledging people’s contributions, listening better, respecting others’ time, and making people feel valued.To some, leading with civility may be intuitive or obvious, but it’s difficult to put into practice. Since we are often being moved along in a perpetual parade of tasks, projects, and problems, emails, texts, and crises, we often lose sight of the people whom we lead.This is unfortunate, since prioritizing civility can lead to big payoffs. It increases performance and creativity; allows for early mistake detection and the initiative to take corrective action; and reduces emotional exhaustion. Most of all, it makes employees feel respected.
Source: HBR Oct 05, 2017
