Saturday, 29 January 2022
Employee-employer thoughts about salary interests of job seekers differ: Adecco survey
Thursday, 27 January 2022
Can AI Teach Us How to Become More Emotionally Intelligent?
Emotional intelligence matters more to one’s success as a manager than IQ or technical skill. The principal takeaway: emotional intelligence is just as important as any “hard skill” and investing in it helps individuals and teams succeed at work.
Companies are wise to explore AI solutions that can help make their teams more emotionally intelligent, and better communicators. Indeed, AI can enhance our emotional intelligence by making us more self-aware and helping us manage key work relationships. Enhancing our emotional intelligence and communication skills makes us more efficient, productive, and empathetic. Although the technology is far from perfect, it is becoming more intelligent every day as platforms increase in data, scale, and sophistication. The technology is in place to make our teams more emotionally intelligent and companies more successful and profitable.
The debate over whether AI will replace humans in the workforce often boils down to a handy, twofold explanation: AI will replace humans for most repetitive and manual labor tasks, while humans will excel at soft skills like creative communication and relationship-building. While some of this is true — humans and machines will each play to their strengths — it probably oversimplifies AI’s role in our professional lives. We believe AI will help humans do better human work, namely by helping us improve our emotional intelligence, soft skills, and interpersonal communication skills.
Complete Article at HBR
Tuesday, 25 January 2022
How Leaders Can Build Connection in a Disconnected Workplace
Summary.
For too long, workplace connection has been thought of as something that just happens during the workday, whether via hallway conversations, water-cooler moments, or grabbing coffee. With spontaneous moments of connection more challenging to recreate in a remote or hybrid environment, managers need to take a more proactive approach, especially given how important connection is to retention. Consider this: If employees don’t have a best friend at work, there’s only a 1 in 12 chance that they’ll be engaged. The author offers four practical ways to build stronger relationships on your team: 1) Make workplace connection a ritual; 2) Make it easier to ask for support; 3) Make onboarding more experiential; and 4) Make recharging a reality.
Another way to think of the Great Resignation is as the “Great Disconnection.” In the wake of the pandemic and the vast shift to flexible work from anywhere policies, 65% of workers say they feel less connected to their coworkers. Employee disconnection is one of the main drivers of voluntary turnover, with lonely employees costing U.S. companies up to $406 billion a year. Research by Cigna shows that lonely employees have a higher risk of turnover, lower productivity, more missed days at work, and lower quality of work. Meanwhile, BetterUp found that employees who experience high-levels of belonging have a drop in turnover risk, an increase in job performance, a reduction in sick days, and an increase in employer promoter score, which results in an annual savings of $52 million for a 10,000-person company.
Complete Article at HBR
Saturday, 22 January 2022
Communicating Authentically in a Virtual World
Summary.
Authenticity is important at work, but sometime’s it’s challenging to identify and maintain. Plus, what if the authentic emotions you’re feeling conflict with the message you’re trying to convey to colleagues or employees? When is it useful to lean into authenticity, and when is inauthenticity actually a better strategy? Research on how people perceive authenticity during in-person, email, and phone conversations sheds some light on how to navigate this issue, particularly amidst hybrid work. The short answer: if your communication is authentic, try to speak with someone in-person. If you need to suppress emotions, consider using the phone or another audio method. And if you need to use email, make sure it’s clear to the recipient that you chose that method because others weren’t available.
One of the most common leadership buzzwords amongst both executives and academics is “authenticity.” Meta COO Sheryl Sandberg emphasized that “leaders should strive for authenticity over perfection,” while Howard Schultz, former CEO of Starbucks, noted, “the companies that are lasting are those that are authentic.” Indeed, research studies have similarly affirmed the importance of authenticity as a key driver of overall work outcomes for everyone from frontline workers to leaders. Alternatively, being perceived as inauthentic has been shown to destroy trust and relationships, damage customer loyalty, worsen performance evaluations, and decrease organizational profits.
Yet, despite the importance of authenticity, it can be challenging to develop and maintain. Take communication: while being perceived as authentic is ideal, actually always behaving authentically can lead to disaster. Imagine a manager who, while laying off an employee, expresses underlying happiness because her soon-to-be spouse just accepted her marriage proposal that morning. Or an executive sending out a message about a new company diversity initiative, but doing so in a dour tone because his child just dropped out of college.
Complete Article at HBR