Friday, 19 June 2020

4 actions that organizations need to take amid COVID-19 crisis


Here are the top four actions that organizations need to address now and prepare for what is next.
The COVID-19 pandemic has changed the way the world lives and works. What started out as a global health crisis has rapidly snowballed into an economic crisis. As the pandemic continues to rage across the world with no real insight into when things would completely settle down, organizations must focus on practical actions to keep people safe, healthy, connected, and foster resilience among their employees.  

As per the latest research, ‘Human Resilience: What your people need now’ shows that employees look to their organizations for empathy, flexibility, and confidence while navigating difficult times. Here are the top four actions that organizations need to take to address them now and prepare for what is next:

Be compassionate and flexible, and practice responsible leadership: 
Through weeks of extended lockdowns and social distancing, most people have been working in unfamiliar conditions. They have been experiencing newer pressures as they balance work and responsibilities at home with significantly diminished external support systems. 
As people settle into the new ways of working, leading with compassion should be the biggest organizational priority. It is important that leaders be coached on stakeholder inclusion, emotion and intuition, mission and purpose and technology and innovation. 
People need flexibility to work differently in these extraordinary times. For instance, as a number of people work from home and manage family responsibilities, they may not be able to put in uninterrupted consecutive hours of work. Managers must adapt work rules for more flexibility, based on emotional intelligence and employees’ individual needs. They need to help people focus on crucial work and eliminate unnecessary tasks.  
Rally the troops and develop an action plan: 
As much as employees appreciate the compassion, companies also need to demonstrate that they have a plan to manage the crisis. 
Listening to people is the first step towards developing an action plan – collect feedback from across all echelons and units of the organization. 
Agility is key as is the ability to quickly respond to unanticipated and difficult scenarios. A leadership team that looks ahead proactively and responds rather than reacts goes a long way in helping people during volatile times.
Remember that like all adversities, this too shall pass! Hence, leaders need to go beyond the present and think of future goals and requirements. Reserve some time every day to do the groundwork needed to get the organization and workforce future-ready for the post-COVID world. 
Promote digital ways of working and collaborating: 
The COVID-19 pandemic is expected to have a long-term impact on how people work and participate in society. Organizations must adjust their workplaces and make technology investments that enable their employees to work remotely through digital collaboration tools. They need to accelerate human + machine collaboration and support people as they transition to digital ways of working.  
Collapse hierarchy, wherever possible, and work in a cross-functional and agile team environment with a focus on problem-solving– this can yield surprisingly good results. Teams must focus on what will best help the company and its clients navigate the current situation and prepare for the future.
Communicate responsibly: 
Employees look to their leaders for transparent and clear communication about decisions that impact them and the organization’s plan to get through these volatile times. Consistent and regular communication is key - a communication vacuum could lead to ambiguity and cause anxiety among employees. Be genuine and communicate the larger story with employees. Share insights that matter rather than just meaningless data points and predictions. 
Companies must put together effective communication governance and a set of guiding principles if they don’t already have this in place. Robust communication governance is critical not just for the current state of affairs catalyzed by the global pandemic, but for any situation – even if it is business as usual scenario. 
Leaders must also leverage every communication channel to reinforce the organization’s larger mission and values as a shared purpose is essential to give people a sense of belonging. As a remote working and social distancing continue to be the norm, people need a sense of connection to keep doing meaningful work. 
Every organization’s workforce, culture, and resources are different, and one approach does not always fit all. However, a guiding set of tested principles and recommendations helps each organization tailor its unique response. Leadership in our current reality calls for shared principles and actions: ones that prioritize people and recognize their needs. 
Source: People Matters 19June, 2020

Thursday, 18 June 2020

How to Keep Working When You’re Just Not Feeling It


Motivating yourself is hard. In fact, I often compare it to one of the exploits of the fictional German hero Baron Munchausen: Trying to sustain your drive through a task, a project, or even a career can sometimes feel like pulling yourself out of a swamp by your own hair. We seem to have a natural aversion to persistent effort that no amount of caffeine or inspirational posters can fix.

But effective self-motivation is one of the main things that distinguishes high-achieving professionals from everyone else. So how can you keep pushing onward, even when you don’t feel like it?

To a certain extent, motivation is personal. What gets you going might not do anything for me. And some individuals do seem to have more stick-to-itiveness than others. However, after 20 years of research into human motivation, my team and I have identified several strategies that seem to work for most people—whether they’re trying to lose weight, save for retirement, or implement a long, difficult initiative at work. If you’ve ever failed to reach an attainable goal because of procrastination or lack of commitment—and who of us hasn’t?—I encourage you to read on. These four sets of tactics can help propel you forward.

Design Goals, Not Chores

Ample research has documented the importance of goal setting. Studies have shown, for example, that when salespeople have targets, they close more deals, and that when individuals make daily exercise commitments, they’re more likely to increase their fitness levels. Abstract ambitions—such as “doing your best”—are usually much less effective than something concrete, such as bringing in 10 new customers a month or walking 10,000 steps a day. As a first general rule, then, any objectives you set for yourself or agree to should be specific.

Goals should also, whenever possible, trigger intrinsic, rather than extrinsic, motivation. An activity is intrinsically motivated when it’s seen as its own end; it’s extrinsically motivated when it’s seen as serving a separate, ulterior purpose—earning you a reward or allowing you to avoid punishment. My research shows that intrinsic motives predict achievement and success better than extrinsic ones do.

The trick is to focus on the elements of the work that you do find enjoyable.

Take New Year’s resolutions. We found that people who made resolutions at the start of January that were more pleasant to pursue—say, taking on a yoga class or phone-free Saturdays—were more likely to still be following through on them in March than people who chose more-important but less enjoyable goals. This is despite the obvious fact that aspirations for the New Year are usually tough to achieve; if they weren’t, they wouldn’t require a resolution!

Of course, if the external reward is great enough, we’ll keep at even the most unpleasant tasks. Undergoing chemotherapy is an extreme example. In a work context, many people stay in their jobs for the money, feeling like “wage slaves.” But in such situations they usually do the minimum required to meet the goal. Extrinsic motivation alone is unlikely to help us truly excel.

In an ideal world we would all seek out work roles and environments that we enjoy and thus keep our engagement high. Unfortunately, people often fail to do this. For example, my research shows that when asked whether positive relationships with colleagues and managers are critical in their current position, most people say yes. But they don’t remember that office morale was key to success in past jobs, nor do they predict it will be important for them in the future. So simply remembering to consider intrinsic motivation when choosing jobs and taking on projects can go a long way toward helping sustain success.

In cases where that’s impractical—we don’t all find jobs and get assignments we love—the trick is to focus on the elements of the work that you do find enjoyable. Think expansively about how accomplishing the task might be satisfying—by, for example, giving you a chance to showcase your skills in front of your company’s leaders, build important internal relationships, or create value for customers. Finally, try to offset drudgery with activities that you find rewarding—for instance, listen to music while tackling that big backlog of e-mail in your in-box, or do boring chores with friends, family, or your favorite colleagues.

Find Effective Rewards

Some tasks or even stretches of a career are entirely onerous—in which case it can be helpful to create external motivators for yourself over the short- to-medium term, especially if they complement incentives offered by your organization. You might promise yourself a vacation for finishing a project or buy yourself a gift for losing weight. But be careful to avoid perverse incentives. One mistake is to reward yourself for the quantity of completed tasks or for speed when you actually care about the quality of performance. An accountant who treats herself for finishing her auditing projects quickly might leave herself open to mistakes, while a salesperson focused on maximizing sales rather than repeat business should probably expect some unhappy customers.

Another common trap is to choose incentives that undermine the goal you’ve reached. If a dieter’s prize for losing weight is to eat pizza and cake, he’s likely to undo some of his hard work and reestablish bad habits. If the reward for excelling at work one week is to allow yourself to slack off the next, you could diminish the positive impression you’ve made. Research on what psychologists call balancing shows that goal achievement sometimes licenses people to give in to temptation—which sets them back.

In addition, some external incentives are more effective than others. For instance, in experiments researchers have discovered that most people work harder (investing more effort, time, and money) to qualify for an uncertain reward (such as a 50% chance of getting either $150 or $50) than they do for a certain reward (a 100% chance of getting $100), perhaps because the former is more challenging and exciting. Uncertain rewards are harder to set up at work, but not impossible. You might “gamify” a task by keeping two envelopes at your desk—one containing a treat of greater value—and picking only one, at random, after the job is done.

Finally, loss aversion—people’s preference for avoiding losses rather than acquiring equivalent gains—can also be used to design a strong external motivator. In a 2016 study scientists from the University of Pennsylvania asked people to walk 7,000 steps a day for six months. Some participants were paid $1.40 for each day they achieved their goal, while others lost $1.40 if they failed to. The second group hit their daily target 50% more often. Online services such as StickK.com allow users to choose a goal, like “I want to quit smoking,” and then commit to a loss if they don’t achieve it: They have to donate money to an organization or a political party that they despise, for example.

Sustain Progress

When people are working toward a goal, they typically have a burst of motivation early and then slump in the middle, where they are most likely to stall out. For instance, in one study observant Jews were more likely to light a menorah on the first and last nights of Hanukkah than on the other six nights, even though the religious tradition is to light candles for eight successive days. In another experiment, participants who were working on a paper-shape-cutting task cut more corners in the middle of the project than they did on their initial and final shapes.

Fortunately, research has uncovered several ways to fight this pattern. I refer to the first as “short middles.” If you break your goal into smaller subgoals—say, weekly instead of quarterly sales targets—there’s less time to succumb to that pesky slump.

Giving advice may be an even more effective way to overcome motivational deficits.

A second strategy is to change the way you think about the progress you’ve achieved. When we’ve already made headway, the goal seems within reach, and we tend to increase our effort. For example, consumers in loyalty programs tend to spend more when they’re closer to earning a reward. You can take advantage of that tendency by thinking of your starting point as being further back in the past; maybe the project began not the first time you took action but the time it was first proposed.

Another mental trick involves focusing on what you’ve already done up to the midpoint of a task and then turning your attention to what you have left to do. My research has found that this shift in perspective can increase motivation. For example, in a frequent-buyer promotion, emphasizing finished steps (“you’ve completed two of 10 purchases”) increased customers’ purchases at the beginning, and emphasizing missing steps (“you are two purchases away from a free reward”) spurred consumption as buyers neared the goal.

This tactic can work for rote tasks (such as sending out 40 thank-you notes) as well as for more-qualitative goals (becoming an expert pianist). The person writing the notes can gain motivation from reminding herself how many she’s sent until she passes 20; then she should count down how many she has left to do. In the same way, a novice pianist should focus on all the scales and skills she has acquired in her early stages of development; then, as she improves, focus on the remaining technical challenges (arpeggios, trills and tremolos, and so on) she needs to master.

Harness the Influence of Others

Humans are social creatures. We constantly look around to see what others are doing, and their actions influence our own. Even sitting next to a high-performing employee can increase your output. But when it comes to motivation, this dynamic is more complex. When we witness a colleague speeding through a task that leaves us frustrated, we respond in one of two ways: Either we’re inspired and try to copy that behavior, or we lose motivation on the assumption that we could leave the task to our peer. This is not entirely irrational: Humans have thrived as a species through individual specialization and by making the most of their comparative advantages.

The problem is that, especially at work, we can’t always delegate. But we can still use social influence to our advantage. One rule is to never passively watch ambitious, efficient, successful coworkers; there’s too much risk that it will be demotivating. Instead, talk to these peers about what they’re trying to accomplish with their hard work and why they would recommend doing it. My research shows that when a friend endorses a product, people are more likely to buy it, but they aren’t likely to if they simply learn that the friend bought the product. Listening to what your role models say about their goals can help you find extra inspiration and raise your own sights.

Interestingly, giving advice rather than asking for it may be an even more effective way to overcome motivational deficits, because it boosts confidence and thereby spurs action. In a recent study I found that people struggling to achieve a goal like finding a job assumed that they needed tips from experts to succeed. In fact, they were better served by offering their wisdom to other job seekers, because when they did so, they laid out concrete plans they could follow themselves, which have been shown to increase drive and achievement.

A final way to harness positive social influence is to recognize that the people who will best motivate you to accomplish certain tasks are not necessarily those who do the tasks well. Instead, they’re folks who share a big-picture goal with you: close friends and family or mentors. Thinking of those people and our desire to succeed on their behalf can help provide the powerful intrinsic incentives we need to reach our goals. A woman may find drudgery at work rewarding if she feels she is providing an example for her daughter; a man may find it easier to stick to his fitness routine if it helps him feel more vibrant when he is with his friends.

CONCLUSION

In positive psychology, flow is defined as a mental state in which someone is fully immersed, with energized focus and enjoyment, in an activity. Alas, that feeling can be fleeting or elusive in everyday life. More often we feel like Baron Munchausen in the swamp—struggling to move forward in pursuit of our goals. In those situations it can help to tap the power of intrinsic and extrinsic motivators, set incentives carefully, turn our focus either behind or ahead depending on how close we are to the finish, and harness social influence. Self-motivation is one of the hardest skills to learn, but it’s critical to your success.

Source: HBR

Author: Ayelet Fishbach

 


Wednesday, 17 June 2020

Ways to stay mentally healthy

Former TV actor and popular Indian film star, Sushant Singh Rajput((21 January 1986 – 14 June 2020)), who entertained cinema lovers all across with his innumerable performances sent shock waves across the country with the news of his suicide.The reason behind him taking this extreme step is not clearly known, however, early reports allege that he was suffering from depression for the past 6 months. This incident highlights that important part of keeping fit and healthy is to take care of your own mental health. There are plenty of things you can do to help make sure you keep yourself mentally healthy and come out of depression. 

Stay mentally healthy by following these simple steps
Connect with others and be sociable 
Make an effort to maintain good relationships and talk to people whenever you get the chance. Having friends is important not just for your self-esteem, but also for providing support when you're not feeling too great. Research has found that talking to others for just ten minutes can improve memory and test scores!. You should develop and keep strong relationships with people who will support you. Knowing you are valued by others is important for helping you think more positively. Plus, being more trusting can increase your emotional well-being because as you get better at finding the positive aspects in other people, you become better at recognizing your own. 


Play! Plan something fun!  
Make time every day to enjoy something you really like to do.  Be silly and laugh – laughter can recharge you.

Ask for help
Everyone hits bumps in the road. Ask a friend, co-worker or teacher for help and advice. One of the most important ways to keep yourself mentally healthy is to recognize when you're not feeling good, and to know when to ask for help. There's no shame in asking someone for support if you're feeling low or stressed. Everyone goes through patches where they don't feel as good as they should. 

Take care of yourself and take proper rest
It’s easier to feel happy if your body feels good. Exercise. Enjoy a good breakfast. Drink water, have a healthy snack and eat a balanced diet.  Physical and mental health are tied together. Be good to your body.
Sleep restores both your mind and body.  Aim for 7 hours of sleep at least. Go to bed and get up at a regular time each day. One hour before bedtime turn off your phone and computer. Take some time to relax and wind down from your day. If you have trouble sleeping, only lay in bed for ½ hour then get up and go into another room, or sit in a chair and read a book or watch TV (no computer or phone as the blue light can keep you awake) for a ½ hour, then try to go back to sleep again for a ½ hour.

Exercise
Your body releases stress-relieving and mood-boosting endorphins before and after you work out, which is why exercise is a powerful antidote to stress, anxiety, and depression. Look for small ways to add activity to your day, like taking the stairs instead of the elevator or going on a short walk. To get the most benefit, aim for at least 30 minutes of exercise daily, and try to do it outdoors.

Tell yourself something positive
Research shows that how you think about yourself can have a powerful effect on how you feel. When we perceive our self and our life negatively, we can end up viewing experiences in a way that confirms that notion. Instead, practice using words that promote feelings of self-worth and personal power. For example, instead of saying, "I'm such a loser. I won't get the job because I tanked in the interview," try, "I didn't do as well in the interview as I would have liked, but that doesn't mean I'm not going to get the job."

Think about today
Too often we are thinking about the past or planning for the future instead of living in the present.  Focus on living “in the moment.”  Outside, notice the sun or wind on your face, or feel your feet on the pavement. Inside, feel your body in the chair, or your feet on the floor. Make a real effort to be aware of the world around you today. It is important for your mental health.
Being mindful of the present moment allows us to let go of negative or difficult emotions from past experiences that weigh us down. Start by bringing awareness to routine activities, such as taking a shower, eating lunch, or walking home. 

Give back
Volunteer for a cause or an issue you care about. Help out a co-worker, neighbor, or friend. Find ways to contribute, it can help you feel good about yourself and who you are in the world. Research shows that being helpful to others has a beneficial effect on how you feel about yourself. Being helpful and kind—and valued for what you do—is a great way to build self-esteem. The meaning you find in helping others will enrich and expand your life.

Avoid alcohol, smoking and drugs
Drinking and smoking aren't things which we always associate with withdrawal symptoms, but they can cause some which impact on your mental health. When you've had a few drinks you can feel more depressed and anxious the next day, and it can be harder to concentrate. Excessive drinking for prolonged periods can leave you with a thiamine deficiency. Thiamine is important for our brain function and a deficiency can lead to severe memory problems, motor (coordination) problems, confusion and eye problems.  If you smoke, between cigarettes your body and brain go into withdrawal which makes you irritable and anxious.

Sources
https://www.psychologytoday.com/
https://nycwell.cityofnewyork.uk/
https://timesofindia.indiatimes.com/

Tuesday, 16 June 2020

Are Digital Organizations Better at Overcoming COVID?

Experts from Harvard Business School's Digital Initiative discuss how technology is helping leading companies gain an edge during the coronavirus pandemic.
Government leaders rushing to contain the COVID-19 pandemic in March gave companies little time to shift to an all-virtual workforce. Ready or not, many businesses had to become more digital.

But true digital transformation takes far more than a Zoom account. Using everything from virtual supply chains and people analytics to artificial intelligence-based models and automated biotechnology research, organizations further along the digital curve are responding differently than those still wondering how to evolve. The digital technology embedded throughout their operations gives them a unique advantage.

With that in mind, we asked faculty associated with Harvard Business School’s Digital Initiative how technology is setting the most successful organizations apart during the coronavirus crisis. Here’s what they said:

Lauren H. Cohen: Leading companies use technology to be more nimble
HBS Professor Lauren Cohen
It pays to be nuanced here. A large portion of the challenges facing businesses are industrywide (and worldwide). For instance, hotels have government-imposed limitations on the services they can offer. These restrictions bind equivalently for the most, and least, technologically advanced hotel in the industry.

That said, technology will be most powerfully utilized during the pandemic by those firms who apply it organization-wide to create more nimble, efficient organizations, more capable of managing the factors of production (e.g., labor, capital, supplier inputs, etc.). These firms will emerge as the long-run winners, and those firms that count their future in decades, instead of months or years.

Lauren H. Cohen is the L.E. Simmons Professor of Business Administration.

Shane M. Greenstein: Robust infrastructure helps companies scale faster
HBS Professor Shane Greenstein 
To begin, some part of this crisis can’t be solved by technology, no matter how good. Anybody in retail or entertainment or education has a difficult situation to handle. Anybody delivering medical services faces an entirely different and unprecedented set of problems.

For business that remain open, an old canard applies: Nobody notices information technology until something breaks. This crisis required rapid and large reallocation of modern information technology, with particular links to communications. Some of it broke.

The best organizations have had the ability to expand existing capacity because the technology did not break under the strain. They had a robust configuration that enabled new purposes, new software deployments, and new coordinated routines across teams.

The best can use this as an opportunity to experiment and learn where technology can deliver service or enable more flexible work arrangements.

Shane M. Greenstein is the Martin Marshall Professor of Business Administration and co-chair of the HBS Digital Initiative.

Ayelet Israeli: Technology can’t succeed without ingenuity and adaptability
HBS professor Ayelet Israeli 
I don’t think it’s about technology. I think that leadership, agility, adaptability, compassion, and ingenuity will set the most successful organizations apart. State of the art technology will not be successful in response to a crisis without these additional components.

With them, organizations will figure out how to leverage technology (not necessarily their own) to achieve their goals.

Ayelet Israeli is an assistant professor of business administration.

Ariel D. Stern: For leaders, digital tools expand and enhance services
HBS professor Ariel Stern 
Some of the most successful organizations will use digital technology not only to replace services that were previously provided but to augment and expand their offerings.

Telemedicine is a terrific example of this. Many health care providers have already moved to virtual visits and ramped up new types of services such as remote-patient monitoring using connected digital tools.

Ariel D. Stern (@arieldora) is the Poronui Associate Professor of Business Administration.

David B. Yoffie: Software can ensure stability in turbulence
HBS Professor David Yoffie 
Marc Andreessen famously said about a decade ago that “software is eating the world.” For most technology-intensive companies today, that prediction proved prescient. For software-focused organizations, there should be fewer layoffs and product delays.

While declining demand will remain challenging for everyone, social distancing can be achieved because disperse teams can build and distribute software from remote locations around the world. The massive productivity losses that are afflicting most companies today should be relatively modest in organizations that build and manage their businesses around software.

David B. Yoffie is the Max and Doris Starr Professor of International Business Administration.

Source: Harvard Business School 11 Jun,2020